WHAT WILL THIS ROLE INVOLVE?
As a Canteen Team Leader, you’ll support the day-to-day running of a busy kitchen, working closely with the Catering Manager to deliver high-quality food and excellent customer service. You’ll take a hands-on approach, leading the team during service, maintaining high standards of cleanliness and food safety, and ensuring smooth and efficient operations.
This is a varied role that requires strong teamwork, organisation, and a proactive mindset, with a focus on creating a positive and welcoming experience for all canteen visitors.
WHAT WILL YOU BE RESPONSIBLE FOR?
Deliver excellent customer service to all canteen visitors and colleagues, greeting everyone promptly in a polite and professional manner
Maintain high food quality standards and improve daily food wait times
Support the Catering Manager with weekly stock ordering within budget, taking full responsibility in their absence
Deputise for the Catering Manager when required, including rota scheduling, ordering, baking, and covering early starts
Monitor food costs by minimising waste, controlling expenses, and managing stock rotation and date codes
Maintain high standards of kitchen cleanliness, including workstations, equipment, service areas, and legal paperwork completion
Ensure compliance with health and safety, food hygiene regulations, food safety standards, and current allergen laws
Operate kitchen equipment safely and efficiently
Restock items as needed throughout shifts
Handle cash accurately in line with company policy
Resolve customer queries and complaints promptly and professionally
Assist with training new and existing colleagues
Contribute to producing monthly seasonal menus
Keep up to date with all required company training
WHAT WE WOULD LIKE TO SEE IN YOU
Minimum 2 years cooking experience
Experience managing people, with strong leadership, teamwork, and interpersonal communication skills
Takes pride in maintaining a clean, well-presented workspace
Highly motivated, proactive, and able to use initiative
Holds Food Hygiene and Safety Level 2 (or higher) and current Allergen training, ensuring standards are followed at all times
WHAT YOU WILL GET FROM US:
Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
A great Team to work with where you can progress and make a difference at all levels
Competitive Salary
Holiday Allowance
Free Parking
Subsidised Canteen
Access to mental health first aiders
Company Pension scheme
Apprenticeship scheme to continue your development
WHO ARE WE?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.
From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.
At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who’s ready to make an impact, this could be the perfect role for you.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at Work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.