Designate Store Manager
Ryman Design Cheapside - London

WHAT WILL THIS ROLE INVOLVE?

As a Designate Manager covering Ryman Design Stores across London, you will take responsibility for leading and supporting multiple store teams across the region. You'll be focused on driving performance, growth, and profitability while ensuring consistency in operational excellence and customer experience across all locations.

You'll oversee key financial KPIs such as turnover, wages, wastage, and shrinkage, ensuring each store operates efficiently and profitably. Alongside the financials, you'll maintain high standards in customer service, compliance, internal audits, and brand presentation - ensuring every store reflects the Ryman Design brand values.

This role requires strong leadership, adaptability, and a proactive approach to developing teams and delivering results across diverse store environments.

WHAT WILL YOU BE RESPONSIBLE FOR?

• Be passionate about design-led stationery, reflect that by loving the brand and products and transferring that passion to the customer.
• Be a leader to inspire your team to be creative, drive sales and deliver excellent customer service.
• Be a coach, a mentor, and develop your team to influence future succession.
• Drive effective change in store and be an ambassador for our New Concept Stores.
• Ensure the store team understands all sales and KPI targets and are supported to exceed them.
• Motivate your management team to deliver and exceed store KPIs.
• Manage and minimise all controllable costs efficiently and within planned budgets.
• Build strong relationships with store peers and the Retail Support Centre.
• Recruit, develop and retain high calibre colleagues that reflect the business's values and behaviours.

WHAT WILL WE OFFER YOU?

• Receive fantastic training to effectively fulfil your responsibilities and excel in your position.
• Opportunities to advance to senior roles within the company through ongoing personal development.
• Apprenticeship schemes available to support your career.
• A talented team to work with where you can progress and make a difference at all levels.
• Competitive rates of pay.
• Ongoing incentives to reward your performance.
• Company Pension scheme.
• Generous discounts across all our brands and an amazing benefit hub.

WHO ARE WE?

Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. 

From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it. 

At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who's ready to make an impact, this could be the perfect role for you.

Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.

PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.